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Shipping Terms (General)
Do you offer local pickup?
Will my order ship today?
Is it possible to have an order shipped to a hotel?
How do I qualify for free US shipping?
Why is my order taking longer than expected to arrive?
Why don't I have a tracking number?
What happens if my package is lost or stolen?
Do I have to pay shipping when I return an order?
Do you ship to PO boxes?
Can I get my order delivered by a certain time of day?
Is it possible for my order to be delivered on the weekend?
How long does UPS Ground shipping take?
What is economy shipping?
Does free shipping apply to piano orders?
What carrier will be used to ship my order?
My product arrived damaged. What do I do?
How does a UPS claim work?
Am I responsible for additional fees such as duties or taxes on international orders?
Why is international shipping expensive?
How long does international shipping take?
Will I have to pay customs on my international order?