Returning an item with Vintage Vibe is an easy process on merchandise ordered within the past 7 days. The customer will be credited only the cost of the product and not for the initial or return shipping costs unless a mistake was made on Vintage Vibe's part.  Please read our return process below. 
 
• All returns must be made in writing within 7 days of purchase date; no exceptions.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  
• Any return damaged in shipping due to poor packing, will not be eligible for any refund monies.
• All returns must be returned with delivery tracking confirmation; otherwise we are not responsible for your claim refund.
• No returns will be accepted or processed without a Return Merchandise Authorization number. All returns are subject to a 25% restocking fee.  
• Only regular priced items may be refunded, unfortunately sale items cannot be refunded.  
• Gift cards and downloadable videos are not refundable.
• To complete your return, we require a receipt or proof of purchase.

Returns on custom orders:
We do not allow returns on anything custom ordered. This includes pianos, custom colored lids, custom length Wurlitzer sustain pedals, custom electronic pieces, or anything in nature that has to be made to order. There are no returns and no exceptions. 
 
Returns on repairs: 
When repairing your instrument, we take every precaution to do it correctly the first time. We triple check our work before shipping back to the customer to insure our confidence of a job done right.  If you find anything unsatisfactory about our work, it is up to you to ship it back to us.  We are not responsible for shipping costs.  If we find, we were in error, we will cover shipping costs back to you.
 
Vintage Vibe Pianos and Custom Piano Returns: 
Unfortunately due to cost we are unable to accept returns on Vintage Vibe electric pianos or Vintage Vibe custom pianos. Instead, we will rectify any situation with piano and honor the one year warranty. 
 
If for some reason there are extenuating circumstances and we decide to offer refund,  25% of original cost as well as all shipping and handling with be withheld.You have 72 hours to cancel your order once deposit or purchase price is paid.